For A Better Customer Relationships

There are many strategies on how you can provide customer satisfaction and keep your customers coming back for more. This is the reason why in almost every department store and supermarket, you will find a customer relations counter that specifically caters to the needs and concerns of the customers. But have you even thought of building customer relationships that goes beyond just providing customers with quality products and an after service feature? http://weneversellyourtraffic.com/go/obhmy365/home

Well, in todays world, it is important to build these kinds of relationships because it will provide you with an edge that your competitors do not have. And you should also note that countless competitors can offer similar products or service that is currently in your product line. In fact, they can even provide cheaper prices for the same quality in some cases. In this case, having customer loyalty through building strong relationships with them is essential for you to survive. Here are some tips that will enable you to succeed in this endeavor:

1. Be there personally

Every one want to feel special and your customers are no different. So it is recommended for you to provide the personal touch that will let your customers know that you know about their needs and you care about their satisfaction. You can even let your customers feel the personal touch by answering your phone call personally and always being friendly on the phone even if youre already tired.

2. Exceed their expectations

You might have heard about this tip before and it is inevitable that you will hear it again because exceeding customer expectation is one of the best ways to build loyalty and establish good relationships with them. This can even be used as a promotional tool because customers who are satisfied are likely to tell their friends and family about your product or service.

3. Show emotion

This tip is somehow related to the first tip but each is unique in its approach. Showing emotions such as concern and understanding to your customers will enable them to feel that their opinion does matter to you. Of course, their opinion really does matter but showing them that it does will create the kind of relationship you seek.

4. Always say thanks

This tip may sound simple but it is powerful. Letting your customers know that they are greatly appreciated would mean a lot to them so be generous with your “thank you”. You might be surprised by the result.

The truth is though, these tips are the kinds of courtesies that you must show to everyone but when you apply it to the business setting, you can expect to reap a lot of rewards from this endeavor simply because your customers will feel that they are treated as humans and not just a part of your business.



Obinna Heche: Los Angeles- California

Delivering the best home based business ideas,
opportunities and resources so you can work at home successfully..
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Providing Quality Customer Service

The way you treat your customers will determine if your business is successful or not. If you ship orders late, cannot answer questions about your product, are rude or condescending or you can not update your website regularly, customers will tell their friends and others to avoid your business. But there are ways to make sure your customers are treated with respect without having to sacrifice profits or time.

One of the best ways to provide quality customer service is by creating a website that is easy to navigate. This means that all pages are in logical order, products have full descriptions and order pages are clearly marked. Including contact information is essential to the survival of your business because customers may have questions about their order, products or your website in general.

When customers send email, you should try to answer them within one business day. This will let them know that they are important. If you cannot personally answer the amount of email you are receiving each day and handle other business obligations, you should consider hiring a customer service representative who can take over these duties.

Another way to ensure quality customer service is to make sure that all items shipped are properly wrapped and protected. Items that are thrown into a box without much thought to their safety sends a bad message to customers. Maintaining repeat business is vital to the success of your business. Customers who are pleased with their experiences will purchase other items in the future.

You should always have enough packing and shipping supplies for each day that you send orders. When an order is placed, you should send an email giving the customer an estimate of when it will be shipped and include all shipping information so the customer can track their order. Customers who want to return orders should not be ignored. Make it clear to the customer what the return policy is on your website and on their invoice when they receive the item.

Be patient with customers who want to return an item. Ask them why they were not satisfied and what you can do to help the situation. Many times replacing the item is all the customer will need in order to continue using your website. Customers who are treated poorly will not usually return to make additional purchases.

If you are just starting your business, learning more about ways to help customers find what they are looking for, answering any questions they may have and helping them make returns or exchanges will allow you to develop a reputation for being a quality business from the beginning. If you are patient, considerate and responsive when a problem occurs, you will receive repeat business which will allow your business to continue to grow.


Obinna Heche: Los Angeles- California

Delivering the best home based business ideas,
opportunities and resources so you can work at home successfully..
http://www.home-incomeportal.com